This Personal Development Guidebook features content that supports and reinforces all of the Phone Skills Trainer modules. It can be used as a stand alone training tool, or in conjunction with other Phone Skills Trainer resources such as DvD videos or e-learning courseware.
It can be a useful tool to enhance live workshops, and it is especially valuable for those who are completing a self-paced learning program. The materials within the workbbook are designed to fully align with both the e-learning courses and the DvD Videos, but the content is not dependant upon viewing either of these.
An individual whose preferred learning style is to read and complete written exercises will find this to be an ideal resource for acquiring the skills and techniques within the Phone Skills Trainer program.
Trainers and Facilitators who are delivering a Phone Skills Trainer workshop will find this to be a useful resource that allows participants to follow along with the program, take notes, complete exercises and walk away with a long-term skill reinforcement tool. The workbook is designed to be fully compatible with all other Phone Skills Trainer resources, but not dependant upon any of them. So it can be used in conjunction with other tools, or as a stand alone learning resource.
