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Phone Skills Trainer - Personal Development Guidebook (Individual Workbook)
Phone Skills Trainer - Personal Development Guidebook (Individual Workbook)
Our Price: $22.00

Phone Skills Trainer Personal Development GuidebookThis Personal Development Guidebook features content that supports and reinforces all of the Phone Skills Trainer modules. It can be used as a stand alone training tool, or in conjunction with other Phone Skills Trainer resources such as DvD videos or e-learning courseware.
It can be a useful tool to enhance live workshops, and it is especially valuable for those who are completing a self-paced learning program. The materials within the workbbook are designed to fully align with both the e-learning courses and the DvD Videos, but the content is not dependant upon viewing either of these.
An individual whose preferred learning style is to read and complete written exercises will find this to be an ideal resource for acquiring the skills and techniques within the Phone Skills Trainer program.
Trainers and Facilitators who are delivering a Phone Skills Trainer workshop will find this to be a useful resource that allows participants to follow along with the program, take notes, complete exercises and walk away with a long-term skill reinforcement tool. The workbook is designed to be fully compatible with all other Phone Skills Trainer resources, but not dependant upon any of them. So it can be used in conjunction with other tools, or as a stand alone learning resource.
Phone Skills Trainer - E-learning Course - Energy and Stamina
Phone Skills Trainer - E-learning Course - Energy and Stamina
Our Price: $24.25

An e-learning course featuring the Energy and Stamina module delivered in 5 daily lessons. This program focuses on helping service professionals develop the habits and attitudes needed to maximize energy and boost productivity.
Phone Skills Trainer - E-learning Course - Essential Telephone Etiquette
Phone Skills Trainer - E-learning Course - Essential Telephone Etiquette
Our Price: $24.25

An e-learning course featuring the Essential Telephone Etiquette module delivered in 5 daily lessons. This course module includes 5 daily lessons and focuses on the most important and fundamental telephone skills for every service professional.
Phone Skills Trainer - E-learning course - Positive and Productive Language
Phone Skills Trainer - E-learning course - Positive and Productive Language
Our Price: $24.25

An e-learning course featuring the Positive and Productive Language module. The 5 daily lessons focus on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.
Phone Skills Trainer - E-learning Course - Service Oriented Attitude
Phone Skills Trainer - E-learning Course - Service Oriented Attitude
Our Price: $24.25

An e-learning course featuring the Service Oriented Attitude module, a course that includes 10 daily lessons focusing on helping service professionals develop true passion and enthusiasm for helping customers.
Phone Skills Trainer - E-learning Course - Solving Problems
Phone Skills Trainer - E-learning Course - Solving Problems
Our Price: $24.25

A DvD featuring the Solving Problems module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals work with customers to solve problems, from simple to complex.
Phone Skills Trainer - E-learning Course - Handling Complaints
Phone Skills Trainer - E-learning Course - Handling Complaints
Our Price: $24.25

An e-learning course featuring the Handling Complaints module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals deal with complaining or dissatisfied customers.
Phone Skills Trainer - Online Skill Assessment
Phone Skills Trainer - Online Skill Assessment
Our Price: $24.50

This online skill assessment is designed to help individuals and organizations identify strengths and development opportunities associated with the Phone Skills Trainer program. This online assessment measures the following competencies:
  • Energy and Stamina
  • Service-Oriented Attitude
  • Product Knowledge
  • Procedural Knowledge
  • Essential Telephone Etiquette
  • Positive and Productive Language
  • Handling Complaints
  • Solving Problems
Please note - if you have multiple individuals who will be completing this assessment, you will have access to a "manager dashboard" from which you can view individual and aggregate group results.
 
When you purchase this assessment, you will recieve an email request from Frontline Learning, to provide the names and email addresses of all individuals who will be completing the assessment. Upon reciept of this information the assessment will be available to them within 24 hours.
Phone Skills Trainer - Complete E-learning Library
Phone Skills Trainer - Complete E-learning Library
Our Price: $112.50

The complete core library of Phone Skills Trainer e-learning courses. Each e-learning course is presented as a series of daily lessons. Each daily lesson reinforces the skills and techniques of previous lessons while also introducing new information. Includes access for one participant to all 6 courses for a full year.
This is the complete set of 6 modules including:
  • Essential Telephone Etiquette
  • Positive and Productive Language
  • Energy and Stamina
  • Service-Oriented Attitude
  • Handling Complaints
  • Solving Problems
  • Phone Skills Trainer CD-ROM - Positive and Productive Language
    Phone Skills Trainer CD-ROM - Positive and Productive Language
    Our Price: $135.00

    A CD-ROM featuring the Positive and Productive Language module. Both Windows and MAC compatible.The 5 daily lessons focus on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.This CD-ROM can be used with multiple learners, the usage license is not limited to a single participant.