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Phone Skills Trainer - E-learning Course - Energy and Stamina
Our Price: $24.25

An e-learning course featuring the Energy and Stamina module delivered in 5 daily lessons. This program focuses on helping service professionals develop the habits and attitudes needed to maximize energy and boost productivity.
Phone Skills Trainer - E-learning Course - Essential Telephone Etiquette
Our Price: $24.25

An e-learning course featuring the Essential Telephone Etiquette module delivered in 5 daily lessons. This course module includes 5 daily lessons and focuses on the most important and fundamental telephone skills for every service professional.
Phone Skills Trainer - E-learning course - Positive and Productive Language
Our Price: $24.25

An e-learning course featuring the Positive and Productive Language module. The 5 daily lessons focus on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.
Phone Skills Trainer - E-learning Course - Service Oriented Attitude
Our Price: $24.25

An e-learning course featuring the Service Oriented Attitude module, a course that includes 10 daily lessons focusing on helping service professionals develop true passion and enthusiasm for helping customers.
Phone Skills Trainer - E-learning Course - Solving Problems
Our Price: $24.25

A DvD featuring the Solving Problems module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals work with customers to solve problems, from simple to complex.
Phone Skills Trainer - E-learning Course - Handling Complaints
Our Price: $24.25

An e-learning course featuring the Handling Complaints module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals deal with complaining or dissatisfied customers.
Phone Skills Trainer - Complete E-learning Library
Our Price: $112.50

The complete core library of Phone Skills Trainer e-learning courses. Each e-learning course is presented as a series of daily lessons. Each daily lesson reinforces the skills and techniques of previous lessons while also introducing new information. Includes access for one participant to all 6 courses for a full year.
This is the complete set of 6 modules including:
  • Essential Telephone Etiquette
  • Positive and Productive Language
  • Energy and Stamina
  • Service-Oriented Attitude
  • Handling Complaints
  • Solving Problems
  • Phone Skills Trainer - Personal Development Guidebook (Individual Workbook)
    Our Price: $22.00

    Phone Skills Trainer Personal Development GuidebookThis Personal Development Guidebook features content that supports and reinforces all of the Phone Skills Trainer modules. It can be used as a stand alone training tool, or in conjunction with other Phone Skills Trainer resources such as DvD videos or e-learning courseware.
    It can be a useful tool to enhance live workshops, and it is especially valuable for those who are completing a self-paced learning program. The materials within the workbbook are designed to fully align with both the e-learning courses and the DvD Videos, but the content is not dependant upon viewing either of these.
    An individual whose preferred learning style is to read and complete written exercises will find this to be an ideal resource for acquiring the skills and techniques within the Phone Skills Trainer program.
    Trainers and Facilitators who are delivering a Phone Skills Trainer workshop will find this to be a useful resource that allows participants to follow along with the program, take notes, complete exercises and walk away with a long-term skill reinforcement tool. The workbook is designed to be fully compatible with all other Phone Skills Trainer resources, but not dependant upon any of them. So it can be used in conjunction with other tools, or as a stand alone learning resource.
    Phone Skills Trainer - Facilitation & Coaching Guide
    Our Price: $1,450.00

    Phone Skills Trainer - Facilitator GuideThis Facilitation & Coaching Guide contains fully scripted workshops for all Phone Skills Trainer modules, including PowerPoint presentations and reproducible handout masters. IN addition a Facilitator Resource CD-ROM contains audio recordings of actual workshops conducted using the materials. This allows a facilitator to listen to the complete workshop in preparation for delivering an onsite program.
    The Faciulitation & Coching Guide also includes the complete DvD video library which can be used to help prepare the trainer, or may be used during the actual workshop delivery.
    This comprehensive guide was developed specifically are a train-the-trainer tool to help facilitators prepare for workshop delivery.
    Step-by-step instructions are provided, making easy for a facilitator to prepare for workshop delivery. Approximately 3 hours of preparation time is required for the delivery of each module.
     
    Phone Skills Trainer - Online Skill Assessment
    Our Price: $24.50

    This online skill assessment is designed to help individuals and organizations identify strengths and development opportunities associated with the Phone Skills Trainer program. This online assessment measures the following competencies:
    • Energy and Stamina
    • Service-Oriented Attitude
    • Product Knowledge
    • Procedural Knowledge
    • Essential Telephone Etiquette
    • Positive and Productive Language
    • Handling Complaints
    • Solving Problems
    Please note - if you have multiple individuals who will be completing this assessment, you will have access to a "manager dashboard" from which you can view individual and aggregate group results.
     
    When you purchase this assessment, you will recieve an email request from Frontline Learning, to provide the names and email addresses of all individuals who will be completing the assessment. Upon reciept of this information the assessment will be available to them within 24 hours.
    Phone Skills Trainer - Facilitation & Coaching Guide
    Our Price: $1,450.00

    Phone Skills Trainer - Facilitator GuideThis Facilitation & Coaching Guide contains fully scripted workshops for all Phone Skills Trainer modules, including PowerPoint presentations and reproducible handout masters. The Facilitation & Coaching Guide also includes the complete DvD video library which can be used to help prepare the trainer, or may be used during the actual workshop delivery. This comprehensive guide was developed specifically as a train-the-trainer tool to help facilitators prepare for workshop delivery.
    Step-by-step instructions are provided, making it easy for a facilitator to prepare for workshop delivery. Approximately 3 hours of preparation time is required for the delivery of each module.
    Phone Skills Trainer CD-ROM - Positive and Productive Language
    Our Price: $135.00

    A CD-ROM featuring the Positive and Productive Language module. Both Windows and MAC compatible.The 5 daily lessons focus on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.This CD-ROM can be used with multiple learners, the usage license is not limited to a single participant.
    Phone Skills Trainer CD-ROM - Service Oriented Attitude
    Our Price: $135.00

    A CD-ROM featuring the Service Oriented Attitude module, a course that includes 10 daily lessons focusing on helping service professionals develop true passion and enthusiasm for helping customers. Both Windows and MAC compatible.This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.
    Phone Skills Trainer CD-ROM - Energy and Stamina
    Our Price: $135.00

    A CD-ROM featuring the Energy and Stamina module delivered in 5 daily lessons. Both Windows and MAC compatible. This program focuses on helping service professionals develop the habits and attitudes needed to maximize energy and boost productivity. This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.
    Phone Skills Trainer CD-ROM - Solving Problems
    Our Price: $135.00

    A CD-ROM featuring the Solving Problems module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals work with customers to solve problems, from simple to complex. Both Windows and MAC compatible.This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.
    Phone Skills Trainer CD-ROM - Essential Telephone Etiquette
    Our Price: $135.00

    A CD-ROM featuring the Essential Telephone Etiquette module delivered in 5 daily lessons. This course module includes 5 daily lessons and focuses on the most important and fundamental telephone skills for every service professional. Both Windows and MAC compatible.This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.
    Phone Skills Trainer CD-ROM - Handling Complaints
    Our Price: $135.00

    A CD-ROM featuring the Handling Complaints module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals deal with complaining or dissatisfied customers. Both Windows and MAC compatible.This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.
    Phone Skills Trainer - Complete CD-ROM Library
    Our Price: $445.00

    This is a complete set of all 6 CD-ROM modules for the Phone Skills Trainer program, along with reproducible handouts for each course. The CD-ROM titles include:

    Essential Telephone Etiquette
    Positive and Productive Language
    Service-Oriented Attitude
    Energy and Stamina
    Handling Complaints
    Solving Problems

    Both Windows and MAC compatible.This CD-ROM can be used with multiple participants. The usage license is not limited to a single user.