Frontline Learning LLC

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  CSS Auido Reinforcement CD Library
 
 
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Our Price: $240.00


Product Code: CSS-AUD-LIB

Description
 
This is the complete library of audio reinforcement CDs associated with the Customer Service SkillMap assessment. Audio CD titles include:

Energy & Stamina
Service Attitude
Product Knowledge
Procedural Knowledge
First Impressions & Rapport
Asking Questions
Active Listening
Presenting Solutions
Up-Servicing & Up-Selling
Overcoming Hesitation
Handling Complaints
Solving Problems

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