Frontline Learning LLC

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  Customer Service SkillMap online assessment + E-learning
 
 
List Price: $89.00
Our Price: $327.50


Availability:: Available for download within 24 hours
Product Code: CSS-ELR-SKE

Description
 
This is an online assessment of core customer service skills. After completion, the respondent is provided with a graph showing customer service strengths and development opportunities. Plus the respondent has access to 12 e-learning courses, one for each assessment category including:

Energy & Stamina
Service Attitude
Product Knowledge
Procedural Knowledge
First Impressions & Rapport
Asking Questions
Active Listening
Presenting Solutions
Up-Servicing & Up-Selling
Overcoming Hesitation
Handling Complaints
Solving Problems

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