Frontline Learning LLC

Home > Telephone Skills >   Phone Skills Trainer - Complete DvD Video Library
	Our Price: $445.00 Availability:: Usually Ships in 24 Hours Product Code: PST-DVD-LIB

Description   The complete core DvD video library of Phone Skills Trainer e-learning courses. Each DvD video course is presented as a series of daily lessons. Each daily lesson reinforces the skills and techniques of previous lessons while also introducing new information. This is the complete set of 6 modules including: Essential Telephone Etiquette Positive and Productive Language Energy and Stamina Service-Oriented Attitude Handling Complaints Solving Problems   Average Customer Review: Based on 1 reviewsWrite a review.

Related Products... Phone Skills Trainer - Complete E-learning Library Our Price: $112.50 Add Phone Skills Trainer - Personal Development Guidebook (Individual Workbook) Our Price: $22.00 Add Phone Skills Trainer - DvD Video - Positive and Productive Language Our Price: $135.00 Add Phone Skills Trainer - E-learning Course - Solving Problems Our Price: $24.25 Add Phone Skills Trainer - E-learning Course - Service Oriented Attitude Our Price: $24.25 Add

127 of 150 people found the following review helpful:

What My CSRs Told Me... November 12, 2009 Reviewer: Vicky Landry from San Diego, CA United States   We had five CSRs share the DvDs and over the course of several months they worked their way through all of the DvDs. Here is what they told me: 1. The content was good and practical, very "real world." 2. They liked the way that it is broken up into brief daily lessons. 3. They HATED the "homework" assignments, but we required everyone to do them, and they ultimately agreed that the assignemtns helped to reiforce the learning. 4. Final point: The program worked. Our customer surveys have shown a significant improvement in their perception of the friendlines and professionalism of our CSRs. And this has translated into a much better perception of our company as a whole. Was this review helpful to you?

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