Frontline Learning LLC

Home > Telephone Skills >   Phone Skills Trainer - Facilitation & Coaching Guide
	Our Price: $1,450.00 Product Code: PST-WKB-FCG

Description   This Facilitation & Coaching Guide contains fully scripted workshops for all Phone Skills Trainer modules, including PowerPoint presentations and reproducible handout masters. IN addition a Facilitator Resource CD-ROM contains audio recordings of actual workshops conducted using the materials. This allows a facilitator to listen to the complete workshop in preparation for delivering an onsite program. The Faciulitation & Coching Guide also includes the complete DvD video library which can be used to help prepare the trainer, or may be used during the actual workshop delivery. This comprehensive guide was developed specifically are a train-the-trainer tool to help facilitators prepare for workshop delivery. Step-by-step instructions are provided, making easy for a facilitator to prepare for workshop delivery. Approximately 3 hours of preparation time is required for the delivery of each module.

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